Shipping Policy

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Last updated: 14 September 2026

Where we ship

We ship across India. We do not currently ship internationally. A small number of pincodes are not serviceable by our courier partners; if yours is one of them, checkout will tell you and we will refund any amount collected in full.

Processing time

Every order is hand-packed to order. Orders are dispatched within 1–3 business days of payment confirmation. Business days exclude Sundays and public holidays in Kerala. During festival periods dispatch may take slightly longer, and we will say so on the website.

Delivery estimates

• Kerala: 2–4 business days from dispatch
• Rest of South India: 3–5 business days
• Rest of India: 5–8 business days
• North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar: 7–12 business days

These are estimates from our courier partners, not guarantees. They start from dispatch, not from when the order is placed.

Shipping charges

Shipping is calculated at checkout based on order weight and destination, and is shown before you pay. Any free-shipping threshold in force at the time will be applied automatically to your cart.

Tracking

Once your order ships we send a tracking link by email and, where you have given us a number, on WhatsApp. Tracking can take up to 24 hours to show its first scan.

Packaging

Products are packed in food-grade containers, sealed, and cushioned for transit. Oil separation and settling are normal in traditional pickles and are not defects. If a jar arrives damaged or leaking, see our Refund & Cancellation Policy.

Address accuracy

Please check your address and phone number before paying. We dispatch to the address given at checkout. If a parcel is returned to us because the address was incomplete or nobody was reachable, we will refund the order value less the shipping actually incurred, or re-ship at your cost.

Delays outside our control

Courier backlogs, weather, strikes, regional restrictions and similar events can delay delivery. We will keep you informed and chase the courier on your behalf, but we cannot be held liable for delays once a parcel is with the carrier.